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Shipping And Cancellation

STANDARD SERVICE

Almost all the standard orders placed in Hi9 are delivered within 3-4 business days in urban areas and in rural areas. The delivery time frame is 5-10 business days from the date of order shipped.

Shipping Charge shall be extra subject to offers and promotions issued by Company from time to time.

Our DELIVERY PROCESS

Once the order is placed, your product goes through stringent quality check in order to ensure the product in a perfect condition.

  • Once they pass through the quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners will try to deliver the order at your shipping address at the earliest. In case they are unable to reach your address within the time frame, they will contact you to resolve the issue.

Tracking order once it is shipped

  • Once your order is dispatched, you will receive an email/SMS with the details of the tracking number and the courier company that is processing your order.
    You can track the status of your package 24-48 hours after your order is dispatched from our warehouse.

Cancellation before shipment:

If you wish to cancel the order, then you can do it from your end within the stipulated time frame. Please note that cancellation can only be done if the order is not shipped. In case you are unable to do so then you can write to our customer support team on support@myhi9.com or call us on 9999438307 (Monday to Friday, 10am to 6pm).

In such cases, the order will be cancelled within 24-48 business hours after the cancellation request is duly processed by us.

Refund upon cancellation

In case of cancellation before shipment, we process the refund within 7 working days after receiving the cancellation request.

In case of cancellation after the order is shipped or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

  • payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

In addition, we also provide the hassle-free option of refund through Hi9 coupons, which can be used during future purchases. 

What if I used discount vouchers during the time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.